Shipping Policy

4. Products delivery

4.1. The Seller undertakes the Products delivery by express delivery. The products are delivered to the address indicated by the Buyer in the order. It is understood that the address indicated by the User in the purchase order is used for the shipping address and that this cannot be changed in any way after the end of the purchase process. The user is solely responsible for the address provided for shipment. For avoiding fraud, the carrier responsible for delivery reserves the right to check an identity document of the User, which verifies the coincidence of the order and payment data. For the same purpose, the User must provide a telephone number – preferable mobile – that can be used during the transaction or shipment, as well as the intercom number from the delivery address, if applicable.

4.2. The delivery time is the one indicated during the purchase process. In case of omission of a specific delivery date, this will take place no later than 30 (thirty) days from the confirmation of the order by Deuxieme Fashion Guru SRL.

4.3. Upon the products delivery to the designated shipping operator, Deuxieme Fashion Guru SRL will send the User an e-mail confirming the shipment, containing, if possible, the tracking code with which they can check the status of the shipment on the shipping operator’s website. Deliveries will be made from Monday to Friday, during normal working hours, only on business days.

4.4. The delivery is considered completed when the Product is made available for the Buyer, at the address specified in the purchase order.

4.5. Receiving the Products represents the Buyer’s acceptance that the products have arrived in good condition, and that the invoice represents the sale-purchase contract according to the Romanian legislation in force.

4.6. If the Product is not delivered or is delivered late, the Buyer can send a complaint to Deuxieme Fashion Guru SRL by e-mail at deuxiemefashion@gmail.com, indicating the number and date of the order as mentioned in the e-mail order confirmation, but also the data on the issued invoice. Deuxieme Fashion Guru SRL will examine the complaint and will communicate the result to the Buyer as soon as possible, and in any case within a maximum of 30 (thirty) days from the date of filing the complaint.

4.7. If the Product is not delivered, Deuxieme Fashion Guru SRL will refund the amounts paid by the Buyer as soon as possible and in any case within 30 (thirty) days from the date of submission of the application. The refund amount will be communicated by e-mail and will be credited by the same payment method used by the Buyer, unless otherwise agreed between the parties or by voucher. However, it is understood that Deuxieme Fashion Guru SRL declines any responsibility for any delays in crediting the repayment that depend on the management system of the payment method used by the Buyer, by the bank of Deuxieme Fashion Guru SRL or by the bank where the Buyer has the account registered. The possibility for the User / Buyer to adhere to the current commercial offers, remains unaffected.

4.8. If the delivery was made with a delay of more than 30 (thirty) days from the delivery time indicated on the Site, the Buyer has the right to refuse receiveing the Products, in which case the previous paragraph will apply.

4.9. The maximum value of the damages that can be paid by Deuxieme Fashion Guru SRL towards any Buyer in case of non-delivery or improper delivery is the value of the amount collected by Deuxieme Fashion Guru SRL from the Buyer in question.

4.10. The products delivery sold by Deuxieme Fashion Guru SRL is free.