Refund & Return Policy

3. Terms and conditions of sales

3.1. The offers published on the Site are available in a limited time and with limited quantities of Products

3.2. The products offered on the Site are in a limited quantity and can be finished before the offer expires. It may happen that the ordered product is no longer available even after sending the Deuxieme Fashion Guru SRL order confirmation e-mail. If the ordered Product is not available, the User will be promptly informed by e-mail and the purchase order will be canceled. With the User’s consent, Deuxieme Fashion Guru SRL undertakes to replace the ordered Product with another Product or to return the amount paid by the User, if applicable, within 14 (fourteen) days from the date of the order. The refund amount will be communicated by e-mail and will be credited by the same payment method used by the User, unless otherwise agreed between the parties.

3.3. Deuxieme Fashion Guru SRL is not responsible for any refund delay which depends on the payment method used by the User, the Deuxieme Fashion Guru SRL’s bank or the bank where the User has a registered account.

3.4. The price of the Products can be modified without notification, provided that the price charged to the User is the one published in the product sheet at the time of sending the order.

3.5. The products can be sold with discount. The discount is indicated in the product sheet and is applied on the listing price usually practiced on the public, as indicated by the manufacturer or by the result of market studies. In any case, the reference price mentioned above is only an indication of the value of the product and may be different at another seller.

3.6. The products will remain the property of Deuxieme Fashion Guru SRL until the User finalizes payment of the purchase price and delivery costs, if applicable.

3.7. For online payments, Deuxieme Fashion Guru SRL will process the purchase order only after receiving the payment confirmation of the full amount, as indicated in the order form.

3.8. In case of refund payments, the order will be processed within a maximum of three working days from its receiving by Deuxieme Fashion Guru SRL, which corresponds to the receiving of the confirmation e-mail from the Buyer.

3.9. Deuxieme Fashion Guru SRL takes the right to refuse orders from Users who do not offer sufficient solvency guarantees or with whom disputes are being resolved.